DMS Hotel & Touristik GmbH
These terms and conditions apply to all guest accommodation contracts concluded between DMS Hotel & Touristik GmbH (Arion City Hotel) as the management company of Arion Hotels in Austria with third parties (guests) and to all other services rendered and deliveries by Arion Hotels.
By accepting a reservation made by the guest, an accommodation contract has been concluded. This agreement, in the form of a reservation of ordered rooms, is binding on both parties. The reservation for ordered but not yet paid rooms is valid until 18.00 o'clock of the day of arrival. There is no claim to the use of the overnight service in a certain room. Arion Cityhotel reserves the right, after the reservation has expired, to re-let the reserved rooms. The guest receives by Arion Cityhotel a binding booking or reservation number, upon express request also a written reservation confirmation.
The resale / leasing and / or the transfer of booked rooms is prohibited. In particular, the forwarding of rooms and / or room contingents to third parties at higher prices than the actual room rates is inadmissible. The assignment or sale of the claim against Arion Cityhotel is not permitted. In these cases, Arion Cityhotel is entitled to cancel the booking, in particular if the guest has given false information about the type of booking or the payment to the third party during the assignment / sale. Use of the hotel room for any purpose other than the accommodation is expressly prohibited.
A guaranteed reservation is made if the guest confirms the accommodation service by credit card number and the ordered rooms are not canceled before 6:00 pm on the day of arrival. In case of no-show (No Show), the full amount of the booked stay minus any saved expenses will be charged. For bookings under a quota contract or for a reservation of more than five rooms per night, the cancellation periods and other arrangements agreed in these contracts apply.
Der Preis der gesamten gebuchten Übernachtungsdienstleistung ist durch den Gast immer, spätestens bei Anreise im Hotel, im Voraus zu bezahlen.
The applicable prices are gross prices and include all legal taxes, fees and charges. Arion Cityhotel reserves the right to adjust prices in the event of changes in tax, fee, and royalty rates, as well as the effective collection of new taxes, fees, and charges previously unknown to the parties.
Valid means of payment are Cash in Euro, EC Card, Master Card, Visa Card, Diners Card and American Express in Euro. It is not possible to submit services for later invoices.
Reserved rooms are available to the guest from 3 pm on the day of arrival, and until 11 am on the day of departure.
Arion Cityhotel is liable for any damages caused by injury to life, limb or health. Furthermore, Arion Cityhotel is liable for other damages that are based on an intentional or grossly negligent breach of duty by Arion Cityhotel as well as for damages that are based on an intentional or negligent violation of contractual obligations. A breach of duty by Arion Cityhotel is equal to that of its legal representatives, employees or vicarious agents. Further claims for damages are excluded unless otherwise stipulated in these Terms and Conditions.
Should disruptions or deficiencies occur in the services of Arion Cityhotel, Arion Cityhotel will make every effort to remedy this with knowledge or immediate notification of the guests. The guest is obliged to contribute to what is reasonable, to remedy the disturbance and to minimize possible damage. Incidentally, the guest is obliged to inform Arion Cityhotel in good time about the possibility of causing an exceptionally high damage.
Arion Cityhotel shall be liable for any objects brought in according to the statutory provisions (see §§ 701 ff. BGB). The liability is limited to a hundred times the room price (from EUR 600 to a maximum of EUR 3,500) and for money, securities and valuables up to EUR 800. The claim expires if the guest does not immediately after gaining knowledge of loss, destruction or damage to the brought thing Arion Cityhotel advertise (§ 703 BGB). For the unlimited liability the legal regulations apply.
Valuables have to be stowed in the room safe. There will be no custody agreement.
If the guest is provided with a parking space in the hotel garage / car park, also for a fee, no custody agreement is concluded. There is no obligation to monitor by Arion Cityhotel. Arion Cityhotel is liable for all damages under the regulations mentioned in paragraph 1. The guest is obliged to report a damage without delay, obvious damages, at least before leaving the parking facility. Arion Cityhotel is not liable for damages that are the sole responsibility of other tenants or other third parties.
The voucher can only be redeemed for hotel services in the hotel noted on the voucher. Remaining on payments with the voucher remaining balance, these remain and can be used for further payments in the respective hotel. The validity period of the voucher is 3 years from the date of issue. Vouchers can not be returned, they are not resaleable or transferable and can not be redeemed for cash. The vouchers can not be used in the context of online payments. The purchaser of the voucher is responsible for providing the correct data (in particular e-mail address) to which the voucher and the invoice should be sent.
In public areas, it is forbidden to consume food and drinks. Breakfast can only be taken in the designated premises of the public area (bar, lounge). The entrainment of offered breakfast ingredients is not possible. In the rooms, the preparation of food is strictly prohibited. Exceptions are the rooms with kitchen. It is important to ensure good ventilation. Any firefighting operations will be charged to the guest at 100%.
The Arion Cityhotel is a non-smoking hotel. It is therefore forbidden to smoke both in public areas and in guest rooms. In the event of an infringement, Arion Cityhotel shall be entitled to demand compensation of EUR 200.00 from the guest as compensation for the separately applicable cleaning costs, including any loss of sales resulting from the inability to rent the room. This compensation amount is higher or lower, if Arion Cityhotel proves a higher damage or the guest a lower damage.
The bringing of pets requires the consent of Arion Cityhotel. The guest is obliged to announce in advance the desire to bring one or more pets. If Arion Cityhotel agrees to bring pets, it is under the condition that the pets are under the constant supervision of the guest and are free from illness and otherwise pose no danger to hotel guests and hotel staff. There is a maximum of two pets per room allowed. Carrying of the animal / animals at breakfast and at the bar of Arion Cityhotel is not permitted. There is a charge of EUR 10.00 per pet per night. The exception, however, are blind, deaf and other comparable service dogs. These may be carried for free and at any time.
For bookings of 11 or more rooms, only guaranteed reservations can be made with the appropriate prepayment. In addition, the separate terms and conditions of the respective hotels apply here.
Changes and additions to the contract or the general terms and conditions should be made in text form. Unilateral changes or additions by the guest are ineffective.
The place of jurisdiction for all disputes arising between the parties from the contractual relationship is Vienna, insofar as the contractual partner of Arion Cityhotel Kaufmann is a legal entity under public law or a special fund under public law.
DMS Hotel & Touristik GmbH / Hintschiggasse 1 / 1100 Wien / email@example.com